Website Terms and Conditions

Last updated: 18 November 2025

1. About March Ahead

March Ahead Pty Ltd (ABN 67 678 706 459) operates a specialist psychiatric and psychological practice providing telehealth mental health services primarily to Australian veterans and their families. Our services are delivered in accordance with Australian healthcare regulations, including compliance with Medicare, Department of Veterans' Affairs (DVA) requirements, and the Australian Privacy Act 1988.

2. Use of This Website

This Website is intended to provide:

• General information about our mental health services
• Contact details and methods to enquire about appointments
• Access to patient intake forms and enquiry systems
• Educational resources about mental health care for veterans

You agree to use this Website lawfully and in a manner that does not infringe the rights of others or restrict their use of the Website. Prohibited uses include transmitting unlawful, harassing, defamatory, obscene, or otherwise objectionable material.

We are committed to making our website accessible to all users. If you experience difficulty accessing content or services on this site, please contact us and we will do our best to assist you.

3. No Clinical Advice or Emergency Services

3.1 Emergency Situations

If you are experiencing a mental health emergency or are in crisis, do not use this Website. Instead:

• Call 000 (police, ambulance, fire) for immediate emergency assistance
• Call Lifeline: 13 11 14 (24/7 crisis support)
• Call Open Arms: 1800 011 046 (veteran and family counselling)
• Present to your nearest hospital emergency department

3.2 Contact Forms and Live Chat

Our Website includes contact forms and live chat functionality powered by HubSpot. These communication channels are:

• For administrative enquiries only "" booking appointments, general information, referral processes
• Not monitored 24/7 "" responses are provided during business hours only
• Not secure for clinical information "" do not include detailed medical history or sensitive personal health information
• Not for urgent matters "" allow up to 48 business hours for a response

3.3 Health Service Limitations

March Ahead is not an emergency mental health service. If you or someone you know is in crisis, please call 000 or contact Lifeline on 13 11 14. Access to services described on this website is subject to eligibility, clinical review, and availability. Service acceptance is not guaranteed until reviewed and confirmed by a qualified clinician.

4. Patient Intake and Appointment Booking

Our Website may include embedded forms or links to external intake systems for patient registration. By completing these forms:

• You consent to March Ahead collecting and using your information as described in our Privacy Policy
• You acknowledge that submission of a form does not guarantee acceptance as a patient or confirmation of an appointment
• You understand that we will contact you to discuss eligibility, availability, and next steps

This website is not intended for children under 15 years of age. If you are under 15, please do not submit any personal information without the consent of a parent or legal guardian.

5. Intellectual Property

All content on this Website, including text, graphics, logos, images, video, audio, and software, is the property of March Ahead Pty Ltd or our content suppliers and is protected by Australian and international copyright and intellectual property laws.

You may:

• View and print content for your personal, non-commercial use
• Share links to our Website on social media or other platforms

You may not:

• Reproduce, duplicate, copy, sell, or exploit any content without our express written permission
• Modify or create derivative works from our content
• Remove any copyright or proprietary notices

6. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources, including but not limited to:

• HubSpot (for contact forms and live chat)
• External intake form platforms
• Government healthcare resources (DVA, Medicare, Open Arms)
• Mental health information websites

These third-party sites are not under our control. March Ahead does not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any external sites you visit.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using this Website, you acknowledge that you have read and understood our Privacy Policy. Key points include:

• We collect personal information you voluntarily provide through contact forms, live chat, and intake submissions
• We use appropriate security measures to protect your information
• We do not sell or rent your personal information to third parties
• You have rights to access and correct your personal information

All data submitted via our website forms or live chat is securely stored in Australia. March Ahead uses HubSpot for customer relationship management, which hosts Australian data locally in Sydney. Clinical data is not collected through the website and is stored separately in CorePlus, a compliant, Australian-hosted health platform.

All call recordings and voicemails are securely stored within Australia by our telephony service provider. However admin related, AI-generated call transcriptions (used only for internal administrative purposes) may be processed outside Australia. These do not include any clinical, diagnostic, or treatment-related content.

This website uses cookies and analytics tools (e.g., Google Analytics, Meta Pixel, HubSpot) to improve site functionality and understand visitor behavior. By continuing to browse the site, you consent to this use. Please review our Privacy Policy for more information or to manage your preferences.

8. Limitation of Liability

To the fullest extent permitted by Australian law:

• March Ahead makes no warranties or representations about the accuracy, reliability, or completeness of information on this Website
• The Website is provided "as is" and "as available" without warranties of any kind, express or implied
• March Ahead is not liable for any loss or damage (including indirect, special, or consequential loss) arising from your use of or inability to use this Website
• We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components

Nothing in these Terms excludes, restricts, or modifies any consumer rights or guarantees under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

9. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices, services, or legal requirements. The "Last updated" date at the top of this page indicates when these Terms were last revised. We encourage you to review these Terms periodically. Continued use of the Website after changes constitutes your acceptance of the revised Terms.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of South Australia and the Commonwealth of Australia. Any disputes arising from these Terms or your use of this Website will be subject to the exclusive jurisdiction of the courts of South Australia and the Federal Court of Australia.

11. Contact Information

If you have questions or concerns about these Terms and Conditions, please contact us:

• Email: intake@marchahead.com.au
• Website: marchahead.com.au
• Practice Name: March Ahead Pty Ltd

For privacy-related concerns, please contact our office directly at intake@marchahead.com.au.