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DVA Mental Health Claims: Step-by-Step Process for Veterans

January 29, 2025 | By March Ahead Team
DVA Mental Health Claims: Step-by-Step Process for Veterans

Navigating the Department of Veterans’ Affairs (DVA) compensation claims process for mental health conditions can feel overwhelming. Many veterans are uncertain about the steps involved, what evidence is required, and how to present the strongest possible case.

This guide walks you through the DVA mental health claims process, from initial application to decision, helping you understand each stage and what’s required.

Important Context: According to the 2018 Mental Health Prevalence Report, almost three out of four transitioned ADF members have met criteria for a mental disorder in their lifetime. (Source: Van Hooff et al., 2018)

Understanding DVA Mental Health Compensation

DVA provides compensation to veterans whose mental health conditions are related to their Australian Defence Force (ADF) service. This compensation can include:

Claims can be made under different legislation depending on when you served: the Veterans’ Entitlements Act 1986 (VEA), the Military Rehabilitation and Compensation Act 2004 (MRCA), or the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA).

The DVA Claims Process: Step by Step

Step 1: Initial Claim Submission

The process begins when you submit a claim to DVA. You can do this through:

Your claim should specify the mental health condition(s) you’re claiming and how they relate to your service.

Step 2: DVA Reviews Your Claim

DVA reviews your claim and service records. They will determine what additional evidence is needed, which typically includes medical evidence of your condition.

Step 3: Psychiatric Assessment

For mental health claims, DVA typically requires a psychiatric assessment. This is where an independent psychiatrist evaluates your condition and prepares a report for DVA.

The psychiatric report provides:

Step 4: Liability Decision

Based on all the evidence, DVA makes a liability decision. This determines whether your condition is accepted as service-related. If accepted, you become entitled to treatment and may be eligible for further compensation.

Step 5: Permanent Impairment Assessment (if applicable)

Once your condition has stabilised, you may undergo a permanent impairment assessment. This evaluates the long-term impact on your functioning and determines the level of permanent impairment compensation you’re entitled to.

Evidence Required for Mental Health Claims

DVA decisions are made based on Statements of Principles (SOPs) prepared by the Repatriation Medical Authority. For mental health claims, you generally need to demonstrate:

  1. A diagnosed condition: Using DSM-5 diagnostic criteria
  2. A service connection: That your condition is related to an event or circumstance of your service
  3. Meeting SOP factors: That your circumstances meet the factors outlined in the relevant SOP

Common Mental Health Conditions in DVA Claims

The most commonly claimed mental health conditions among veterans include:

Post-Traumatic Stress Disorder (PTSD)

PTSD is one of the most common mental health conditions in military populations. Research indicates that the 12-month prevalence of PTSD among ex-serving ADF members is approximately 17.7%, compared to 5.7% in the general population.

Depression

Depressive disorders, including major depressive disorder, are frequently claimed by veterans. From 2025, DVA now accepts diagnoses from treating Clinical Psychologists and GPs for depression, in addition to psychiatrists.

Anxiety Disorders

Various anxiety disorders including generalised anxiety disorder, panic disorder, and social anxiety may be claimed. Like depression, diagnoses may now be provided by treating Clinical Psychologists and GPs.

Adjustment Disorders

Adjustment disorders may develop following the stress of transition from military to civilian life, or other significant life changes related to service.

Alcohol and Substance Use Disorders

Substance use disorders may be claimed where there’s a connection to service, often occurring alongside conditions like PTSD or depression.

The Role of Independent Psychiatric Assessment

A comprehensive psychiatric report is often the most important piece of evidence in a mental health claim. The psychiatrist’s assessment provides:

If Your Claim is Denied

If DVA denies your initial claim, you have options:

For VRB appeals, additional or updated psychiatric evidence may strengthen your case. A specialised VRB report can address the specific issues raised in the original decision.

Tips for a Stronger Claim

Frequently Asked Questions

How long does a DVA mental health claim take?

Processing times vary depending on the complexity of your claim and evidence requirements. DVA publishes current processing time estimates on their website.

Can I claim for multiple mental health conditions?

Yes. Veterans often experience co-occurring conditions (e.g., PTSD and depression). Each condition can be assessed and claimed.

Do I need a lawyer to make a DVA claim?

No. Many veterans successfully submit claims themselves or with assistance from free advocacy services through Veterans' Service Organisations.

Is there a time limit on making a claim?

While there are some time limits depending on the legislation, many claims can be made years after service. It's best to submit your claim as soon as you become aware of your condition.

Book with March Ahead

If DVA has requested a psychiatric assessment for your mental health claim, March Ahead provides independent psychiatric assessments with no waitlist.

Call to Schedule: +61 734 351 513